Current Job Openings

FINISHING PHONE SUPPORT TECHNICIAN


About the Job

Satisloh is one of the leading machine manufacturers for ophthalmic and precision optics manufacturing as well as for reliable high-tech equipment. Satisloh provides customized cutting edge solutions and a large variety of surfacing, centering, polishing, coating and finishing equipment, consumables & tools, and services support. We are seeking an experienced Finishing Phone Support Technician for our Charlottesville, VA location.

 

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

 

  • Directly support customers and Satisloh Field Service Technicians with technical information provided by telephone, e-mail, and fax. Escalate open calls to the field or other members of the Satisloh organization as needed.
  • Provide effective problem-solving on designated product lines to Satisloh customer, sales and service personnel with specific responsibility for problem identification and resolution.
  • Develop and maintain technical expertise on Satisloh/National Optronics products and systems, encompassing hardware, applicable software, and applications.
  • All required administrative or correspondence functions are performed in an efficient and prompt manner.
  • Understands and follows Corporate and Services Department Procedures and policies. To include customer complaint handling and incident reporting.
  • Provide technical support using available documentation and acquired skills.
  • Recommend when to issue or revise a department procedure and report to manager.
  • Escalate customer complaints using the established procedures.
  • Contribute to the development of Technical Bulletins.
  • Support service coordinators

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience

  • Associates degree in electrical or mechanical discipline preferred
  • 3 years field service experience preferred
  • Experience with finishing systems required

 

 

 

 

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If you are interested in any of these positions, please contact our Human Resources Department.

 

You can reach us by email at the following: HR@nationaloptronics.com

 

Or write us at:

Human Resources

National Optronics, Inc.

100 Avon Street

P.O. Box 1547

Charlottesville, VA 22902

 

Download Employment Application

MS Word or PDF

Phone:  800-866-5640   |   262-250-2324 (Español)

Email:  nopsales@nationaloptronics.com

Address:  100 Avon Street, Charlottesville, VA 22902

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